2020 has been a year of digital disruption, and the unified communications as a service (UCaaS) marketspace is no exception. COVID-19 forced organizations to rapidly modernize their communication and collaboration infrastructure to enable remote and hybrid work.
UCaaS has never been more important to the business than it is now. Indeed, with 88% of office workers now stating their preference for some form of hybrid remote work, UCaaS has become absolutely critical in providing connectivity, flexibility, and the means for collaboration.
Here are the top three UCaaS trends for 2021 to watch for:
Source: SoftwareReviews UCaaSData Quadrant. Accessed December 18, 2020.
If you’re looking to speed up your UCaaS selection process, download Info-Tech’s Rapid Application Selection Framework.
Research by: Thomas Randall
Info-Tech Research Group
December 17, 2020
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